Meet Our Team

​Heather coordinates all needs of our offices in Conway and Russellville. She has been a part of the Home Instead team for several years and uses her vast knowledge to assist the administrative assistant, scheduling, billing, and Human Resources departments. Heather’s involvement in these various departments allows her to provide exceptional support and show sincere appreciation to our office staff, CAREGivers, and Clients.

As Training Coordinator, Jade is responsible for the execution and organization of all training programs for our CAREGivers. As our most tenured employee, Jade has worked as a CAREGiver, scheduler, biller, and now training coordinator. Jade gives our CAREGivers all the tools and education they need to provide the safest and most exceptional care in Central Arkansas.

As the General Manager, Krystal is responsible for a variety of duties for the recruitment of CAREGivers. She spends her time recruiting, screening, and hiring the highest quality CAREGivers in Central Arkansas. Krystal has an eye for excellence and is always looking for compassionate and professional CAREGivers to join our Home Instead team.

As a Home Care Consultant, Mark maintains ongoing client relationships and troubleshoots any situation that may need extra attention or care. During Mark’s visits he identifies potential safety hazards in the home, assesses their equipment needs, and addresses any concerns the family may be facing. With patience and compassion, Mark can help alleviate many of the stressors our clients are facing.

As Director of Client Care, Lesa goes out into the community to meet potential clients and educate them on the services that Home Instead offers. Also, she ensures that our services meet the needs of future clients. Lesa assists families to develop a plan allowing their loved one(s) to remain independent for as long as possible. Lesa meets with prospective clients to answer their questions and address their needs, introducing the new CAREGivers to the clients, and arranging with staff coordinators to ensure quality care for clients. Her experience and attention to detail has made her an essential member of the Home Instead team.

Contact Lesa

As Scheduling Coordinator/Billing Specialist, Shanna is responsible for managing both Client and Caregiver schedules. Finding the perfect caregiver for each client can be a challenging task, but Shanna makes it look easy. She spends a great amount of time on the phone with CAREGivers and Clients, addressing any concerns and making sure all parties are satisfied.

​Dan and his wife Gail formerly owned Home Instead of Conway, AR. After owning and running our office for 15 years they decided to sell their franchise to their son, Paul. With years of experience and infinite wisdom, Dan is a fantastic advisor and consultant. Without all of his hard work we would not be where we are today.

Dawn has worked with Home Instead as a CAREGiver for several years, and we are excited to have her join our office staff. She was Administrative Assistant and now Dawn is our Staffing Coordinator and manages both Client and Caregiver schedules.  She is very versatile and a great asset to the team.