Meet Our Team

Cathi and Steve Boos are the franchise owners of the Liberty, MO office of Home Instead. Home Instead is the world's largest provider of comprehensive, non-medical home care services for the elderly. Their business provides services to seniors throughout Clay and Platte counties, MO. Cathi and Steve opened Home Instead locally in 2005. Cathi has an MS in Social Gerontology and has worked with seniors in various capacities prior to opening the Liberty office. Steve is a former military officer and plant manager in the paper industry.

Millie started her career with Home Instead in 2007 as a Care Pro. As the General Manager, she works closely with our Client Care team, Service Coordinator (scheduling) and Hiring Manager to ensure we create a positive experience for both clients and Care Pros working with Home Instead.

Betty is in charge of billing and payroll functions for all Home Instead clients and Care Pros. Betty also assists with the Care Pro onboarding process and provides exceptional customer service while helping clients and Care Pros on a daily basis through telephone or walk-in traffic.

Pam is a registered nurse who has worked in home health and long term care settings before coming to Home Instead. Pam is responsible for training Care Pros on nurse directed services. She is also available for medication set-ups and nurse assessments at clients’ request.

Having a background in teaching, Brenda is a great fit for Care Pro education. Brenda has also worked as a Home Instead Care Pro, giving her insight into the needs of clients and challenges Care Pros face. Brenda develops and conducts our Care Pro training classes and heads up our Care Pro mentorship program, making sure Care Pros get off to a great start.

Jillian is responsible for recruiting, hiring and onboarding new Care Pros. She looks for candidates who have a heart for caregiving and want to support our mission of helping seniors stay in their homes. Jillian works with Care Pros through the hiring process, helping to ensure they have a positive experience once they start working with clients.

Brenda was a Home Instead Care Pro for several years before changing course and working in a different field. She realized she missed interacting with seniors, however, and is now back as a Home Instead Lead Care Pro. Brenda supports Care Pros in the field by doing introductions, on-site training or filling in on a shift, when needed.

Shylo was a Home Instead Care Pro and Lead Care Pro taking some time off to be with her family. She missed interacting with our Care Pros and Clients and is now back as a Lead Care Pro. Shylo supports Care Pros in the field by doing introductions, on-site training or filling in on a shift, when needed.

As our Service Coordinator, Joanne is responsible for managing Care Pro and Client schedules.  She learns as much as she can about our Care Pros so she is able to match them with the right Client.  This results in the best experience for both.

Anna is our weekend on-call supervisor. She manages calls from Care Pros and/or clients to ensure they have the support they need on weekends. She also works closely with Joanne on general scheduling and weeknight phone support. Anna has been a great addition to our team.