Latest Reviews & Testimonials
It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.
Read what other families in Norwell, MA and The South Shore have to say about Home Instead!
- By Marty J.Home Instead was wonderful to work with showing compassion, flexibility and a true desire to help. Debbie, the care giver paired with my mother, was caring, kind, helpful, friendly and worked diligently to build a rapport. I would definitely utilize them and the service they offer again.
- By SarahI cannot say enough about the prompt and caring service from the staff at Home Instead. In particular GiGi who has been helping my parents since the beginning of September has been a helpful and caring professional. She has been consistent and reliable and gone out of her way to meet their needs. I can rest a little easier knowing they have someone there when I am not able to.
- By Amy D.After both of our parents had falls within 3 months of each other we needed home care to transition them from rehab back to their home. Jay met with us, he was detailed, kind, understanding, and put us at ease with this difficult process. During the first couple weeks of in-home care Tess and Amanda were there to introduce each caregiver. They also spent time at each visit making sure everything was running smoothly. After we were able to dial in a set schedule, Glaydes (GiGi) has been our main caregiver. From day one she went to work making sure everyone and everything was in order. She listened to our needs and concerns, adjusting as needed to ensure our parents were comfortable. Gigi is energetic and takes care of all the household chores, including driving. Our family is grateful for the compassion and support the whole team has given us enabling our parents to make the tricky transition from the hospital to being Home Instead.
- By Christina F.When my elderly father was released without much notice from a local rehab (his choice) Home Instead was able to get caregivers in place with 24/7 coverage with about 24 hours notice. I was very impressed with the whole team from the owner, to management and down to the staff. Veronica, the caregiver, is a lovely person and has taken great care of my father while helping him retain his dignity and some autonomy. She cleaned his house from top to bottom and makes sure his appearance is neat and clean. Her warmth and kindness have helped my father immensely. And he looks forward to seeing her, which is a great testament to her skill set. Thanks for all you do, Veronica!
- By Joy C.I cannot express enough gratitude for Home Instead, and the care Meriem B. provided to my mother, who was living with Alzheimer’s. From the moment she walked through our door, Meriem brought a calm, professional presence and an unmatched level of compassion that truly made a difference in our lives. She knew exactly how to manage things when we felt overwhelmed and lost, and she did so with grace and kindness.
Meriem became like family to us and brought joy to our lives, when we needed it most. Her consistent professionalism, punctuality, and deep understanding of our daily routines brought comfort and stability. She managed our home as if it were her own, and every single task was approached with care and thoroughness. She treated my mother like a queen, waking her up gently in the mornings, preparing her breakfast, taking her on walks, and even doing her laundry. Every little thing we needed, Meriem handled without hesitation or complaint.
We are forever grateful for the love and respect she showed my mother and for how she touched our family. I wholeheartedly recommend Meriem to anyone in need of caregiving support.
- By Susan D.Elizabeth and Marvia provided outstanding, compassionate and selfless care to our Aunt Judy. We will always to be grateful to you all!!!
- By Mike R.I can't say enough good things about home instead. Recently my dad had emergency surgery and needed care in the home when he was sent home. It was a very nerve-wracking time in our lives and from the moment I came in contact with home instead they immediately put my mind at ease period for my first interaction with the director Jay where he immediately calmed my nerves and addressed my concerns. That very afternoon he went to my parents home to assure them that they could handle our needs and provide that ever needed reassurance. This was just the start of what proves to be an incredible experience overall. I can't say enough good things about their caretakers and how wonderful and caring they are. 1 caretaker in particular who provided wonderful caring loving and meticulous care to my dad was Maureen. She constantly went over and above the call of duty every time she was here not only being incredibly professional and caring to my dad but also providing a warm and soothing influence for my mom she took such great care of both of their needs. We would have been lost without her. I would also be remiss if I didn't mention the other caretakers who provided wonderful loving supportive care to my dad and they were Lana, Teresa, Edith and Samantha. Props also go out to Amanda who joined Jay at the initial assessment and Tess who came out the first night when my dad was not being cooperative and really turned around what could have been a very bad situation. All in all it was like they were a miracle workers. If you're even debating not choosing these folks for your needs you are missing out on a wonderful experience. You will not be disappointed if you choose Home Instead for your at home care needs. Five star indeed.
- By Rosemarie L.My husband who is a veteran is fortunate to have two caregivers from Home Instead four days a week for 4 hours each. Jenn is our Saturday caregiver who is one of the most cheerful and happy people I know which is a quality we need. My husband truly enjoys her company and the days they have outings, most recently apple picking at Smith Farm. Brian, who cares for him on Tuesday, Wednesday and Thursday is great company as they share veteran status with much to chat about. Brian accompanies my husband to Home Instead Norwell two days and on Wednesdays they travel to local historic sites, libraries, train rides and lunch all of which are so enjoyed by my husband. A shout out to Tess, Erin and Jay for their kindness and concern and always being available to us. I am so thrilled with the program and caregivers at Home Instead that I am happy to recommend them for my/your loved ones.
- By Suzanne B.It’s been smooth sailing for a sensitive and difficult situation. After meeting with Jay and Amanda, they were able to match us with Paula Casino who’s been nothing short of stellar! Paula is reliable, kindhearted and knows how to handle difficult situations with a gentle heart and a wonderful touch of humor. She’s so supportive, works hard and wants to help in any way possible. She’s proactive in her approach to asking me “ what can I do for you” and my mom enjoys her time with Paula. I TRUST Paula implicitly and that’s the key to a great relationship for all of us. She’s a keeper!!!
- By Charles S.My sincere thanks for the truly professional care services from 13 of your staff during the past two weeks. I’d like to especially compliment Beatrice, Liz and Jennifer.
- By Kate L.Tess, Nancy and all the caregivers at Home Instead have been invaluable resources and support for my family over the past two years. We moved my father with Alzheimer’s from out of state in to my house and he quickly adjusted and grew to love living here. This adjustment was in large part due to the companionship and really friendship of Brian, Ashley and Teresa who not only watched over him but took him on adventures all over the South Shore.
Last week, we made the difficult decision to place my dad in memory care as it became clear that even with the support of Home Instead we couldn’t fully meet his needs at home. Teresa has been so kind to continue visiting with my dad during that transition. She has been a source of support consistency and friendship during a big change for him and her visits bring him so much joy.
We really could not have done it without Home Instead. I’d recommend them to anyone.
- By Annette M.My husband and I have had a great experience with Home Instead. Tammy has gone above and beyond to meet all our needs. She has assisted with getting to appointments, personal care, exercise routines and much, much more. Tammy has helped to alleviate some of the stress and anxiety a stroke can bring to a family. We are very grateful to Tammy and Home Instead. We highly recommend them.
- By Gail H.The team at Home Instead went above and beyond for us all from the first day of service to his passing. My family highly recommends this firm to anyone in need of elder caregiving and services. The caregivers and management were very engaged with us as the family. Each care giver formed a trusting bond with my loved one this allowed him to remain in his apartment. Caregivers were experienced in his changing life situation associated with getting older and having cancer. We would recommend Home Instead and the care and services they provide.
- By AlThe three caregivers who take care of my mother, Jennifer, Theresa, and Ayanna do an amazing job. All three are extremely conscientious and truly care about my mother's welfare. I very much appreciate all three of them because they are outstanding.
- By Paul J.I had a wonderful experience with Home Instead. Both Olivia and Brianna were fantastic with the way they took care of my Mother. She would always tell us a wonderful day she had when they visited with her. I highly recommend Home Instead for their staff and the way they work with me to make the right accommodations for my Mother
We have been so lucky to have an excellent caregiver. Glaydes is a professional and caring CNA that encourages my husband everyday to work hard on his rehabilitation. She helps us move forward .
- By A Client's FamilyThe caregiver, Judy, fulfills the patient's needs and keeps everything neat and in order and she is on top of all of his appointments etc. She keeps a supply of healthy foods and helps prepare his meals which is a huge upgrade from the meals on wheels he was eating.
Tess, Eileen, Michi, Sue - all - are terrific human being caregivers. Not automatons, not mobile phone obsessed but really observant and responsible, active caregivers. THANK YOU.
Such a wonderful experience we have had. Started in September with my elderly father who is still very independent. Our caregiver is so patient with him and has continued to make him feel part of his community by getting out and visiting the senior center and the library and shopping. Our family is very grateful as it has relieved quite a bit of day to day worry.
Home Instead is in my opinion the best long and short-term care facility on the South Shore. The people who work for Home Instead are professional and driven towards excellence. They are none you are better.
My parents and our entire family are so appreciative of Home Instead and the great care their wonderful staff provide. Tammy has been particularly good at mobilizing everyone when something needs to be done, she has so much energy!
My parents and our entire family are very happy with their caregiver, Jen. They say in a short period of time she already feels like family. She helps them continue to do all the activities they love to do - from walking to getting a coffee! We are also grateful to Jen for making sure they safely get to all of their appointments. In addition, Home Instead responded quickly and compassionately when we determined my parents needed help at home. Thank you to Jen and the staff at Home Instead!
The care givers provided by home instead could not have better and no task is too small or too big.
- By Julie D.First of all there are not enough adjectives to describe how pleased I am with my Mal. She is super reliable, kind, compassionate, thoughtful, encouraging, cheerful etc. and certainly deserves a bonus! Thank you!
Sara has been helping us with in home care for approximately two months. My wife Karen is fighting stage 4 ovarian cancer and has lost a lot of strength. When Karen is walking around the house Sara is always right behind her to insure she doesn't fall.
My mother has needed a caregiver in the home for about 4 hours/day for the last couple of years. She needs more, but won't accept it. Home Instead has been invaluable during this time, since my mother desperately wants to stay in her home and I live in New Jersey. She's had some very patient and caring caregivers who provide home services, personal care, and who help me stay on top of things from a distance. Angela, in particular, has been particularly caring and flexible. I've dealt primarily with the office staff, and Jay, Nancy, and Kevin have been very good at communicating with me but still maintaining my mother's autonomy and confidence - a difficult balance sometimes. My mother's needs have changed over time, and Home Instead has always been able to fill the need. I know how challenging it is to get home health aides these days, so Home Instead must be doing something right to attract and retain such good staff.
This company is the best for home care for elderly parents. Jay Tolman's guidance was invaluable. And my mother's care-giver, April Hopkins, was a blessing. She is now like a member of our family, Home Instead is a wonderful company.
Everyone at Home Instead was wonderful! The care that they gave to my mother after her knee replacement was incredible. Everyone was kind, caring and professional. I would highly recommend Home Instead.
Home instead helped my dad when he needed it and his caregiver was like part of the family. When my mom needed help we again chose home instead and her caregiver went above and beyond for my mom. I recommend you look at Home Instead if a family member is in need of assistance at home.
- By Jerry M.We believe our mother is recovering quite well with the help of your staff. Sara has been vital to the improvement we have witnessed. We have also received positive feedback from our mother, as well as unsolicited positive comments about Sara from the staff at Allerton.
In addition, the unfortunate Covid-19 infection of Sara's sub was mitigated by the proper training and obedience to that training so that our mother did not get infected. That was greatly appreciated.
We believe it is time to give our mother the chance to go it alone, but we would not hesitate to call on you again if necessary.
I would like to thank you and all the staff at Home Instead for the excellent communication you displayed during the past month.
Home Instead came to our rescue this past year and helped us keep our Mom safely in her home. In early June Mom lost her son. We lost a brother. He was Mom's caregiver and lived with Mom. He would have celebrated 58 years. All of a sudden, Mom is home alone. We reached out to East Weymouth Elder Services, So. Shore Elder services to find a caregiver. We secured a private caregiver also from Weymouth and thought we had things under control.
We quickly realized we needed an agency. We required the security and services an agency can provide. Our private caregiver would call spur of the moment and cancel for various life reasons. With Home Instead we know a caregiver will always be there. It was important to us to have vaccinated caregivers and consistency. We called around and talked with many agencies who came highly recommended but could not guaranty all of their employees were vaccinated. Home Instead could give us this guaranty.
Our Mom suffers with Alzheimer's disease. She was reluctant to having 'strange people' as she called them in her house. Home Instead administrators met with Mom and were able to convince Mom to give the service a try. They work hard to match a caregiver with a client that's a fit. There is an effort to find common interests to find a caregiver that becomes a trusted friend. Mom has mood swings and can be stubborn; the caregivers are all trained in working with dementia patients and Alzheimer's disease. The staff is highly trained.
Late fall we had a week we needed 24 hour coverage. We were very concerned about how Mom would tolerate having caregivers all day and night. She was very resistant. Assuring her this would allow her to be in her home, versus a respite stay in a nursing home (high risk during Covid) we desperately wanted to keep Mom at home and convinced Mom this was best. We had our ups and downs that week. Home Instead was able to trouble shoot and resolve any issue that came up. In some cases a different caregiver was sent, a friendly telephone call to Mom from the receptionist talked Mom down from her agitated place one afternoon. The week was a blessing because it gave us a chance to meet many of caregivers and find a good match for Mom for the long term.
Our goal is to keep Mom comfortable and safe at home. With Home Instead by our side we feel confident we can achieve this and allow Mom her wish to live and die in her home in East Weymouth, MA.
Our family is very happy and feel very fortunate at this time during the pandemic when health care workers are overwhelmed and burned out to have Home Instead by our side.
- By Mike D.Responsive and committed to help! Caregivers go the extra mile and the organization is very flexible based on your needs!
Excellent care givers, good communication
I rarely have found an agency that has been as helpful as Todd's Home Instead. Todd himself is kind and thoughtful and has hired a staff that is the same. All the caregivers were wonderful and his office staff was great, especially Nancy! Thank you Todd for the great service when we desperately needed it! Best, Care
Before any services begin the family and or individual meets with a friendly and caring representative who asks many questions and gets a chance to meet the client. This enables them to make a comfortable fit of caregivers for the client. It is also a gentle and easy way for the future client to get to know the company through the representative. Staff is well prepared for their client and arrives promptly and makes time adjustments when able especially if a doctors appt. runs a bit late. The agency has a wonderful staff that has an excellent communication network when needed.
My deepest appreciation to Home Instead Norwell for treating our elders with the respect and dignity they deserve. It is very rare these days to find a company so knowledgeable with both elder care and compassion. My challenges of being out of state during a pandemic and caring for my parents over the phone miles away weighted heavy on me. Home Instead not only provide my parents with the care they need but the piece of mind I need knowing they are able to remain safe in the home they have resided in for over sixty years. Jay, Nancy and staff have been able to communicate with me every step of the way . It is very clear to me Todd the owner of Home Instead Norwell has a winning team. Jay's meticulous attention to detail and his tenacious management style exceeded our expectations. My dad actually calls Home Instead "Jay's Place" I am pleased to offer my strongest possible recommendation and endorsement for your parents to receive what my parents have been able to receive with Home Instead. My complements to a senior care provider that does what they promise.
The caregivers that we have had are well qualified in taking care of my wife who has dementia they arrive on time an the agency is very helpful to my request to scheduling for my wife
Home Instead provided home care for my husband who was wheelchair bound, and in failing health. From the moment we contacted Home Instead we knew we were in good hands with kind, and caring professionals. It was important to my husband, to me, and to the family, that my husband stayed at home for his health and well being even though health professionals at the rehab facility where he had been staying after being hospitalized, advised us that he should be placed in a nursing home because home health care would be very difficult. He wanted to be home, and we wanted him to be home, for his emotional and physical health, as well as peace of mind. We were able to keep him home because of Home Instead. Home Instead provided both my husband, and me support and services that comforted us both, alleviated stress, and helped share the burden that caring for someone in failing health can bring. The health caregivers worked with my husband for personal care, meals, and physical therapy routines, keeping him calm, engaged, and feeling valued. They also came with us to doctors' appointments, providing assistance, support, and advice. He couldn't be alone so Home Instead provided me with respite care, which was well appreciated. Even on short notice, Home Instead sent us much needed help. The Home Instead caregivers are professional, kind, caring, knowledgeable, personable, and empathetic. I felt as supported as my husband was, relying on Home Instead people such as Mary, one of the supervisors, for much needed advice and support during a time that was extraordinarily difficult. Mary was here often, and took personal interest in my husband's and my well being. I valued her professional opinion, caring nature, and engaging personality, as did my husband. My husband passed away after a long illness. Home Instead was there for us when the decision had to be made for him to go to the hospital, and they provided emotional support. Even while he was in the hospital, and deathly ill, Home Instead kept in touch with me to provide support. I often sing the praises of Home Instead to people who ask about my husband's illness and his care. I highly recommend the caregivers at Home Instead including the administrators who take a hands-on approach. I could not have cared for him at home without the assistance of Home Instead, as well as family members.
A class act company. All the office staff and caregivers we have worked with have been caring, kind and very professional. Thanks to Home Instead they have given us a sense relief and comfort in caring for my wife who has Alzheimer/dementia. I can't say enough about the caregivers they have been matched well with my wife. We are very comfortable with our future journey with my wife's care and Home Instead.
I humbly admit that our family could not have cared for my dad as well as Home Instead Senior Care, Norwell, MA. They are skilled and caring people. What a blessing it was to have such compassionate. Within one day, they set up 24:7 service. Such short notice! Watching them, I learned so much; they are well-trained. I am forever grateful that they took care of his needs, which freed us to spend heartfelt time with our dad. I extend my appreciation to all of the staff, including owner Todd, Jay, Gloria, Charlene & Linda. (I am very business-minded, so when I, rarely, write a review, I mean it!)
Five star organization. Go above and beyond to meet your needs. Staff is knowledgeable, professional & compassionate. I highly recommend Home Instead, for senior care. The commercials are great too.
Excellent staff & truly caring organization. Dedicated to the seniors on the south shore; Home Instead goes above and beyond to service our community.
Having hired other senior care agencies, Home Instead is the most superior of all. All that are employed by this agency are very well trained and very sensitive to all the patient’s needs.
Home Instead is a wonderful organization. I cannot say enough about the great care they have given my parents. They treated all of us with kindness, responsiveness, and dignity. They have become like family. If you are looking for options for your loved ones do not hesitate. They are the best.
Following a hospitalization, my 94-yr-old mother needed round-the-clock care at home. For more than 5 weeks, friendly, caring, knowledgeable, dedicated and dependable professionals came to our home. Each of them took excellent care of her, encouraging her as she regained her health and mobility, and allowing me to get the rest I so desperately needed. I learned from them the best ways to continue her care on my own, and I enjoyed their company immensely. They treated both of us with courtesy, respect, dignity and compassion. I can’t thank this company, its staff and management enough for taking such good care of us. With them, it really IS personal!!
Home Instead of Norwell has provided very caring and capable aides and been very flexible in helping to match changing schedules and needs.
I can't say enough about what a difference Home Instead, Jennifer, Director of the Norwell agency, and our care-giver have made in my life and I know eventually that of my husband as well. Home Instead's directors do everything possible to match clients with a care-giver as close as possible to its clients' needs and interests. Jennifer could not have made a better match for us. I so look forward to Wednesdays and having my wonderful care-giver at my front door.
The Benefits of Home Care
