Malia Exceeds Expectations Putting Her Clients First
Humble. Soft-spoken. Skilled.
Those are the words Home Instead® General Manager Gail M. Wilk used to describe Malia, the November Care Professional of the Month at owner Glenna Yaroch’s award-winning franchise that serves North Oakland County, including Waterford, Clarkston, West Bloomfield and 15 other Michigan communities.
Gail explained: “Malia is an experienced senior-care professional who joined our team in August 2023. She is loved and respected by her clients. Malia is the type of Care Pro who quietly exceeds expectations putting her clients first.”
Gail said Malia embodies Home Instead’s guiding principles of “Build Trust, Take the Lead and Share Your Heart.” Among the considerations for achieving Care Pro of the Month status, an employee has shown she has gone above and beyond the call of duty. Empathy and compassion are taken into account for the award, as well as skill and wisdom for dealing with challenging situations.
Malia provides safety assurance, meal preparation, medication reminders, light housekeeping, and transportation and errands. She offers personal assistance with eating, grooming, dressing, bathing, incontinence care, cognitive impairment, hospice support and mobility. By expertly doing so, Malia not only assists her clients, but helps their families eliminate worry, reduce stress and re-establish personal freedom.
While proudly serving aging adults and their families, Malia and the other Waterford Care Pros have joined in the 23-year-old locally owned and operated franchise’s solemn promise to provide seniors with the opportunity to age peacefully and safely in the comfort of their own homes.
Families love Malia and the Waterford team for many reasons, some of which are:
- Do what they say they’re going to do – each and every time.
- Solve care problems using compassionate, person-centered solutions.
- Engage in thoughtful relationships with the families they serve.
- Give back to their community.
Malia loves being a part of the Care Pro team for Glenna’s franchise, a member of a network comprised of Home Instead, Inc. and its parent company, Honor. With the world’s largest home-care network and the most advanced care platform, Honor and Home Instead are revolutionizing care for older adults, their families and Care Pros. Combined, the network has more than 100,000 Care Pros across 13 countries, meeting the growing needs of millions of older adults and their families worldwide.
All Home Instead Care Professionals are screened, trained and insured. For inquiries about employment, please call (248) 886-7300 or apply online. For further information about Home Instead, visit our website.
