Meet Our Team

Together with her husband Art, Julie-Ann is delighted to own and operate our Home Instead Senior Care franchise. When Julie-Ann first became aware of Home Instead and the services that we provide, she knew that it was a great fit for her. As a practicing nurse who still takes shifts from time to time at Massachusetts General Hospital, she is passionate about being a strong advocate for her patients. As an intensive-care nurse for over 15 years at Massachusetts General Hospital, a large percentage of her patients were seniors who needed strong advocates. Julie-Ann has a wealth of experience counseling seniors and their families when they found themselves needing support, answers to difficult questions, and general guidance regarding their care or the care of their loved one. Julie-Ann brings that same passion and experience to Home Instead Senior Care, ensuring that the service that we are delivering—senior care—is the best that it can possibly be.

Julie-Ann's profession is caring, but she actually began her caregiving career back as an eleven-year-old girl. Her grandmother was becoming forgetful, and keeping her grandmother in her own home despite her mild dementia was a difficult responsibility being addressed by her family. Julie-Ann would stay in her grandmother's house on weekends to help her. Firsthand, Julie-Ann experienced what our CAREGivers do each day. She cherishes the memories from those times with her​ grandmother and all the stories that she was told about her grandmother's life that she never otherwise would have learned about. Julie-Ann was also extremely grateful that she was there the night that her grandmother fell when she got out of bed, after suffering a stroke. Julie-Ann was able to activate emergency services and promptly facilitate getting her grandmother to the hospital. Home Instead's motto, "To us it's personal", rings true for Julie-Ann.

Julie-Ann was born and raised in Dublin, Ireland. She is a registered nurse, having graduated from St. Vincent's University Hospital, Dublin, Ireland prior to moving to the USA in 1995. She has been a nurse with Massachusetts General Hospital for over 20 years. At home, Julie-Ann chases around after her busy son Owen and tries to keep up with her endlessly energetic daughter Olivia. She enjoys reading, gardening and traveling.

Susan joined the Home Instead office and has held multiple positions. She has been instrumental in helping build the business to where it is today. Susan believes that our clients and their families deserve home health care delivered with compassion, excellence and reliability. Susan spends her day interacting with clients we work with and our staff of amazing CAREgivers. She has the primary responsibility of our ASAP relationship with Springwell in our territory. In addition she also provides on-call coverage. Susan enjoys spending time with her family and traveling.

As our Director of Client Care, Kathy is often the first person with whom a client or family member will meet to assess needs and discuss care at home. Kathy works closely with our scheduling team to match our CAREGivers to the needs of each client. She also works with other healthcare professionals in coordinating care for our clients.

In Kathy's words: "Out of all the types of healthcare companies that I have worked for, I find no better fulfillment than home care. I truly appreciate and know what a caregiver does for a client and their families from a professional perspective as well as a personal one. It has been proven that our aging seniors thrive when they can remain in their homes – BUT they must be safe and engaged. That is where Home Instead can help!"

Kathy has over 15 years of experience in healthcare administration, including in hospice settings, doctors' offices, hospitals, and home care. She has a bachelor's degree in Health Care Administration from Stonehill College.

Meaghan joined the Home Instead team in 2021 and is devoted to ensuring our clients receive the highest quality of service tailored to their individual needs. After receiving her Bachelor’s degree in Nursing, Meaghan realized her passion for helping with the quality of life for the aging population. She recognizes the need for a strong advocate and the accessibility to community resources for seniors at home. As the Home Care Coordinator, she conducts care consultations and assessments and maintains collaborative relationships with other healthcare resources in the community to benefit the clients of Home Instead. She also acts as the clinical liaison to hospitals, rehabilitation and residential facilities, and visiting nurse and hospice agencies to coordinate cohesive care for clients and limit readmissions. In her free time, Meaghan enjoys skiing, hiking, spending time with family and friends, and being an avid New England sports fan.

Osas was born and raised in Nigeria and moved to Boston, Massachusetts in the early 2000s. He studied Business and Administration at the University of Massachusetts - Amherst. Osas has always been drawn to the geriatric population and has a passion for helping others. At Home Instead, Osas focuses on scheduling care for our clients and addressing any concerns of our clients and CAREGivers. He enjoys working with CAREGivers, clients and their families to ensure our clients receive the best care and the respect and dignity that they deserve. Osas enjoys cooking and loves going camping and for long drives.

Steven came to Home Instead in 2021 as a welcomed addition to our busy scheduling team.  He has worked in the healthcare field for more than 15 years and has significant customer service experience.  He is also an EKG and phlebotomist technician and has laboratory services experience as well.  He is educated in Healthcare Management.  He has many hobbies including hiking, working out, golf, cooking and enjoying Cape Cod in the summer.  Steven says, “I am both honored and humbled to work for an organization whose mission is to help seniors live the best life that they possibly can.”

Donna joined Home Instead Senior Care as a CAREGiver in February 2010 and, since then, has directly and personally provided over 14,000 hours of care to numerous clients. Prior to joining Home Instead, Donna had other jobs that paid more, but she describes providing care to seniors as her "calling" and "it is not about the money." Just speaking with her about her clients, you are struck by not only how much compassion she has but also how personally rewarding it is for her to care for others. Donna was our office's CAREGiver of the Year for 2014 and, in 2016, we nominated her for national CAREGiver of the Year.

In January of 2017, Donna joined the office staff as our Home Care Liaison, providing ongoing support for our clients and their families. She regularly checks in with clients, their families and CAREGivers to ensure that our clients are receiving the best care. Working with clients, their families and CAREGivers, Donna continuously assesses the continued appropriateness of the plan of care, making updates, revisions and suggestions as appropriate.

Donna is a certified nursing assistant with over 10 years of experience working with seniors.

Loretta worked in the Admissions Department at Chetwynde Nursing Home in Newton for 21 years prior to joining Home Instead in 2011. As a caregiver with extensive Geriatric experience, I am now the Quality Assurance Manager. I provide ongoing support for our caregivers and clients and their families. I create individualized care plans for our clients’ needs and visit often make sure they are being followed. I’m a visible presence for our valued clients and their families, and for our caregivers, for situations that may arise. I have a multitude of tasks I preform in the business office on a daily basis as well.

Reto joined Home Instead Senior Care in November 2019 as Office Coordinator. He has over 20 years of experience in customer service and administration management. For Reto, the best part of this role is to support every aspect of the company’s success - including helping our clients and caregivers.

Reto came into the field of caregiving after many years of taking care of his mother who suffered from a stroke. During this challenging life phase, he attended a Red Cross course which gave him a deeper understanding of the many aspects of the important field of senior care.

In his free time he enjoys exploring the outdoors with his wife as well as stand up paddleboarding and biking. A Swiss native, Reto has experienced many different cultures and has lived in several countries.

​Together with his wife Julie-Ann, Art owns and manages our Home Instead Senior Care franchise. Given his experience as an attorney, he focuses primarily on administrative, legal and financial matters. He also stays well-informed about various legal issues that face our clients, including those related to health care and elder law.

Art was born and raised in Waltham, Massachusetts, and his parents still live in the same home in which he grew up. Having grown up while his own family struggled with caring for his grandmother who suffered from Alzheimer's Disease, he believes strongly in the mission of Home Instead – “To enhance the lives of aging adults and their families.”​

Upon graduating from Waltham High School, Art received a full scholarship to Brandeis University, from which he graduated magna cum laude with majors in Economics and Political Science. He received his law degree from the University of Virginia. Art practiced with the Boston law firms of Choate, Hall & Stewart and Riemer & Braunstein and the New York firms of Weil, Gotshal & Manges and Proskauer Rose. He is a member of the National Academy of Elder Law Attorneys.​