Meet Our Team
We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Verona, VA.
Proudly Serving Aging Adults & Their Families
Our Promise
- Do what we say we’re going to do – each and every time
- Solve care problems using compassionate, person-centered solutions
- Engage in thoughtful relationships with the families we serve
- Give back to our community
Pam Boles, Co-Owner
On August 1, 2010, Roger and I began the ownership of the Home Instead office in Staunton. The office had been running successfully since 2001 and was growing steadily. For the next 12 years, Roger and I continued to build the business by following the Home Instead plan of providing the best care possible for aging adults and their families. We were honored to provide care for many special people in our communities. We worked alongside some wonderful caregivers and our office team who took serving seniors seriously and wanted to see ‘their seniors’ thrive and flourish in their later years. Roger and I loved calling the Shenandoah Valley our home.
In the spring of 2022, Roger was diagnosed with pancreatic cancer. Then, for the next several months, Roger made sure that everything was in place for our Home Instead office to continue running smoothly without him. Our General Manager, John, (also our 2nd son) had been with us for a couple of years and was learning all the things necessary to keep the office successful. After Roger’s passing in early September, our office team continued working together to ensure that no detail was overlooked for our clients and Care Professionals during those difficult days.
Then, in January 2023, John completed all the requirements to co-own the Home Instead office with me. John has a background in mechanical engineering which gives him a strong background in keeping all the parts of things in place and running smoothly. He worked locally at Dynamic Aviation, a couple of years at GM in Detroit, and then Leidos in Bridgewater. He came to Home Instead to help others – especially aging adults. He met his wife, Katie in high school but then lost touch with her until 2019 when he was visiting the lower 48 states on his motorcycle. They married in 2020 and have 2 sons, Justus and Maverick, and their dog Drax.
John and I are honored to be part of the Home Instead family locally and globally. It is a great company that enables us both to use our gifts of helping others live their best lives. We are committed to fulfilling the mission of Home Instead: to enhance the lives of aging adults and their families and to expand the world’s capacity to care.
John Boles, General Manager & Co-Owner
John has been our General Manager since April 2022. He entered a partnership with Pam, as Franchise Co-Owner, in January 2023 after the passing of his father, Roger. John oversees the day-to-day operations of the business, manages the office staff, and tends to the billing/payroll. John joined the Home Instead Team in August 2020 as the Assistant to the General Manager. This role provided him with the opportunity to learn the various components of the family-owned business while also assisting our then General Manager with specific tasks.
John's background is in engineering, previously working as a Flight Test Engineer with Leidos at the Bridgewater Airpark as well as being a Steering Engineer for General Motors. John describes himself as a "car nut" and a motorcycle/outdoor enthusiast. He currently lives in Staunton with his wife, Katie, sons, Justice and Maverick, and dog, Drax. He spends his free time with anything involving car repairs, home renovations, eating good food with family and friends, listening to audio books, and swimming/biking/running.
Denise Holdaway, RN, Nurse Manager
denise.holdaway@homeinstead.com
Denise Holdaway joined the Home Instead team in January 2020 as a staff nurse. In this role she worked with our client care team to conduct client care consultations as well as reassessments for those clients that are receiving personal care.
Denise previously worked at Sentara RMH for almost 30 years as a charge nurse on a busy med-surgery unit and also has experience in Hospice. In August of 2023, she stepped into the role of Nurse Manager following the retirement of Linda Eutsler, RN.
When not working, Denise enjoys a host of hobbies that include reading, cross-stitching, cooking, attending concerts, traveling, spending time with friends and family, and photography. She also has a special passion for singing and always enjoyed singing at weddings, funerals, at church or just for fun. She lives in Elkton with her 2 cats (aka her "boys"), Toulouse and Berlioz (named after the cats in the Disney film "Aristocats"!)
Linda Eutsler, RN, Staff Nurse Trainer
Linda joined Home Instead in February 2009 as the Nurse Manager with a background in surgical, medical, geriatric, and psychiatric nursing. As Nurse Manager, she met with families to answer questions and help get them started with Home Instead's services. She ensured that our Care Pros were compliant with continuing education, annual evaluations, and competencies. She also visited clients to clinically assess needs and make sure care plans were accurate.
In 2019, Linda transitioned to the role of Client Services/Nurse Manager. In August 2023, Linda retired from full-time work and is now working part-time as a Staff Nurse Trainer. She continues to see new clients, completes Care Pro evaluations, and helps out whenever she's needed. Linda encourages everyone she works with to be team players.
Linda and her husband, Eddie, sold their country home in June 2023 and moved to Waynesboro. Linda enjoys spending time with family and friends. She is active in her church, enjoys crafts, plays the accordion and autoharp, and sings.
Terri Register, Staff Coordinator
Terri Register joined the Home Instead team as a Staffing Coordinator in September 2015. Terri's role is critically important to the company's daily operations as she works closely with our Care Pros to ensure that assignments are filled accurately and in a timely manner.
Terri's previous experience as a customer service representative and scheduler at a warehouse helped her develop a work ethic based on teamwork, fast-paced problem-solving, and strong interpersonal skills, which are all key to her success at Home Instead.
Outside of the office, Terri enjoys drawing, camping, reading, and spending time with her family and friends. She lives in Staunton with her boyfriend and wonderful daughter.
Jessica Martin, On-Call Coordinator
Jessica started with us in June of 2006. She is behind the scenes so you rarely get to see that great smile! Jessica is the friendly voice that generally answers the phone when the main office is closed. We serve our Clients 24 hours a day - 7 days a week, and so we ALWAYS answer the phone. You'll never get a recorded message or answering service.
Jessica and her husband, Rob, live in Stuarts Draft with their children, Easton and Gracie. They love spending family time together. Jessica is a great cook and baker, too!
Kimberly Farish, Human Resources Manager
kimberly.farish@homeinstead.com
Kimberly joined Home Instead in February 2019 as the Human Resources Manager. Kimberly has extensive HR experience in the home care industry. She is a member of the Society for Human Resources Management and a Certified Professional Healthcare Recruiter. Kimberly provides oversight of all HR policies, procedures, and compliance. She also provides supervision of the HR team in providing quality recruitment, hiring, retention, and support services to our Care Pros and staff.
When she is not working, Kimberly enjoys rockhounding, geology, mining, detailing cars and motorcycles, and fishing the beautiful lakes and streams of Virginia.
Terri Grant, Recruiter
Terri joined the Home Instead family in February 2008 as a Care Pro, and within a few short months was invited to join the office staff as an Administrative Assistant. Most of her time is spent at the office as a fabulous recruiter, but she is always willing to fill in for a Care Pro and welcomes the opportunity to spend time with our clients.
Working with and caring for others have always been Terri's passion. Prior to joining Home Instead, she worked as a clinic aide at Augusta County Schools and as a certified nursing assistant at Sunnyside Retirement Community.
Terri and her husband, Berry, have been married for 30+ years and live in Mount Sidney. They have a son, Isaac, daughter-in-law, Breanna, and grand-dog, Dunkin. She is involved in church activities, spends time with her family, and also enjoys reading, camping and walking.
Nadia Shelest - Administrative Assistant
nadezhda.shelest@homeinstead.com
Nadia started with Home Instead as a Care Professional in 2022. She joined the office staff in 2023 as a full-time Administrative Assistant. She answers calls and greets visitors. She is an integral part of the Human Resources team by assisting Care Professionals, the Recruiter, and the Human Resources Manager with the day-to-day tasks of providing exceptional customer service.
Nadia enjoys attending church, her large family which includes many nieces and nephews, traveling to new and exciting places, hiking the outdoors, and creating unique hair designs.
Our Team
Your Home Instead team in Verona, VA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.
When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.
Testimonial
Latest review from our community
The Home Instead agency has been quite responsive to any requests we have had over the past 5 years. Interactions with caregivers are very good. I call them friends after all the time Mom and I have spent with them. They are each unique in the way they care for Mom's needs, yet all are careful that Mom is safe and her needs are met. As in everything, some relate to Mom better than others, but my brother and I have found, over the years, that each caregiver has special qualities and meets Mom's needs in their own way. The ladies are very rarely late and always call in to Home Instead when something comes up to make them a few minutes tardy. Overall, I believe Mom's longevity (93) is part of the care and concern her Home Instead "family" has always shown her.
More Than a Business
