Latest Reviews & Testimonials
It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.
Read what other families in Monrovia, CA have to say about Home Instead!
- By Lenore A.Caring friendly competent staff. I feel very sure my loved one is getting the best care. I would recommend them to others. They have gone above and beyond!
- By Sterling D.Staff is very friendly, punctual and professional. Attended to my brothers needs and made him very comfortable. I would recommend there services.
- By Brian B.Anthony and the team at Home Instead are amazing! We needed help with providing hospice care for a family member and Home Instead has been amazing! They set up care within 24 hours and have been responsive to every need. The caregivers have been highly professional and skilled to deal with the needs of my uncle.
I hope you never need to choose a hospice provider, but if you do, choose Home Instead.
- By Jim L.Home Instead staff and their management were very caring in my father's last days in hospice. Anthony, the client care coordinator, in particular was very kind
- By Carolyn E.Everyone at Home Instead has been wonderful to work with! They provided just what we needed to support my mom at just the right time.
- By Rick G.I would like to share our story. My 93 year old father was diagnosed with dementia about three years ago. He has been living no his own for many years and my brother and I feel that keeping him independent will keep him with us longer. Almost two years ago after trying to manage and care for him on our own, we decided to contact Home Instead for help. We started with a wonderful caregiver named Kathy and she was able to help us get my dad on some good routines as well as getting a handle on some of the chaos in his life associated with dementia. Unfortunately, Kathy had to leave to take a school aid position. So Anthony my dad's Home Instead supervisor was able to quickly without too much disruption in my dads routine set up a new caregiver and at the same time we added more time and days to his scheduled. My dad was then set up with Carmela who takes care of my dad Monday, Wednesday and Friday and Roxanne who has Saturdays. The remaining days Dad is with us or other family and church members. Unfortunately Roxanne had to leave and we now have Lisa who already knows my dad from assisting with other shifts.
I know there have been several changes with personal and schedules but Carmela, Roxanne and Lisa have been able to step in start and gain my dads attention and trust quickly. They share information and any problems they might have with each other and with my brother and I, this gives us peace of mind and the confidence that he is safe and secure in his own home. I personally would like to thank the entire team at Home Instead in Monrovia for there assistance, communication and quick response to our needs.
Thank you all.
- By Raymond T.I have been using Home Instead for about 4 months and I find the Caregivers to be very helpful and attentive. I have not had any issues with any of them. I started out with 24 hours of care and have since cut back to fewer hours with no problems. I strongly recommend the Home Instead services for those who need some kind of in home care.
- By VincentHome Instead of Monrovia came through when I was looking for a care companion for my elderly mother. The Client Care Coordinator, Anthony, went above and beyond to find a companion who fit all of my mother's needs. Anthony was responsive, caring, and truly looked out for my mother's welfare. I highly recommend Home Instead of Monrovia to help with providing senior care services. Thank you Anthony.
- By Mariko K.We had very caring helpers.
- By Garry B.Home Instead of Monrovia provided immediate help with my mother-in-law (same day as request). We mostly required 24/7 support, and that is what was provided by their very capable schedulers. All of the caregivers were capable and kind. Nicole, the case manager, was very responsive to any request made. When my mother-in-law contracted COVID, the needed precautions were made seamlessly. After she transitioned to home hospice care, everything was well coordinated between Home Instead and the hospice care provider. We couldn’t be more satisfied with the caregiving support provided by Home Instead.
- By Pat W.Home Instead had come through for our family in times of need (twice!) with short notice! Anthony has been a exceptionally responsive case manager, not to mention kind and a pleasure to work with. Both Autumn and Lilah cared for our 85 year old father and treated him with such patience and dignity, we knew he was in good hands. Home Instead has been a lifesaver and we can't thank them enough!
- By Mike S.The experience has been great and extremely helpful to my elderly parents. Lilah Castaneda has been super at everything, especially cooking and preparing fantastic meals, and organizing medications with detailed schedules.
- By Linda D.We had Home Instead step in and help when my father needed 24 hour care. They were wonderful. Everyone was caring, conscientious and professional. They were all very patient with my dad and we always knew what was going on. I would totally recommend them!
- By Brenda R.I had Jennifer come over for an evaluation and she is the sweetest woman ever. Great energy and put my mind at peace for what to expect when a caregiver comes over to help with my mom.
- By Joanie L.We use Home Instead for my mother who has Alzheimer's with severe cognitive impairment. We have a regularly assigned caregiver, who is very trustworthy and we feel my mom is in good hands. The service has been very helpful, provides backup caregivers when needed and can even add in an extra day with advanced notice. They are easy to communicate with via phone or email. Everyone we've interacted with is safe, friendly and knowledgeable whether in person or on the phone. Overall, high quality service and we feel mom is safe which is very important to us.
- By Boo C.I was apprehensive seeking services for my parent. Too many stories during Covid that freaked me out. Luckily a friend had a good experience employing Home Instead for her mother. I made the call and was so pleased with the service and the caregivers that were sent out. If we had not moved to a new location we would still be a client. Great caregivers and great customer service from Savana. Worth every penny for peace of mind and my parent was happy.
- By Dani Y.A wonderful company that truly cares. They provide great care for a much needed service. I wish I knew about this company earlier when I was looking for help for my grandparents. There is always someone available to speak to and they really make you feel like family.
- By Tiffany T.Savannah is amazing to work with and so very helpful in guiding us along to help my mom. My mom is very happy with all of the caretakers that come to her home.
- By RosrychapletFor Home Instead Senior Care, Monrovia, I give it 5-stars! I contacted them a few years back to get a little help for my ageing mother. Ruby, the franchise owner, made a home visit to meet her. She made suggestions to make the house a little safer and then researched her caregivers to select the best possible match for Mom. True to her word the caregiver worked out just great. As time has progressed, new caregivers have come on board. Mom, who is 96 years-old now, is being attended by a wonderful woman, Walterene. Kelly (in the office) is great to schedule adjustments as needed----always on top of her game. Kelly, and Dina sometimes fill in, in an emergency. All of these women work well together as a team and always keep me in the loop of any changes. Mom appreciates having someone in to help her, talk to her, and take her for a walk. Most of all, I am thankful to have such professional, caring, and compassionate women in our lives.
- By Rona S.Typed on behalf of my dad, Roy:
"At 92 years of age, I finally realized that some senior assistance could be helpful. My son-in-law recommended Home Instead. Anthony assists me with various tasks, primarily with helping me get to my medical appointments. He is a sincere, helpful, patient, and effective caregiver. He has made a significant contribution in helping me take on various tasks. I can sincerely recommend the services of Home Instead Senior Care Monrovia."
- By Mary I.Thank goodness for our caregiver Anthony and Home Instead. They have been lifesavers with much needed loving care and help for my 98 year old father. He is treated with patience and kindness. It raises his spirits and mine. If anyone needs care for their elderly parents, I recommend Home Instead to give you the help you need as well as peace of mind in knowing your loved ones are well cared for.
- By CherylWe are hiring Home Instead for my mom. They're very professional. They deliver the people that we need, and they meet my parents' needs. It is going great. My mom needs someone to make her more safe when she walks by physically assisting her, like pulling her hands and making sure that she doesn't trip or fall. The caregiver gets her on campus by ambulating with her, but he also has escorted her, driving her car to various medical appointments and events. He also helps with light meals. He is a good socializer with, not only my mom, but with the people that she interacts with in the dining room. The caregiver is excellent; he is the cream of the crop. He is cordial, bright, interactive, and fun. He will do anything, walk the dog and make my mom sandwich. He is part of the family, to be honest. My sister handles the billing and I think it's fine. She was hoping they would go to once a month, but they don't want to do that. They're having it twice a month. Scheduling is perfectly fine. They're flexible and it helps us a lot. Home Instead has made a huge difference to my mom's life. It has been great. We all like it a lot. Kelly and Ruby have been terrific as well. We have been using them since April 15th. My mom was very opposed to having a caregiver, but now she considers him a friend, and that's a long and big difference. She looks forward to him coming. He got a bit of charm and persuasiveness.
- By CjlandisMost of the care providers were wonderful, with a few specific helpers truly connecting with our mother (personally). The only issue was with part time scheduling consistency, which proved challenging at times. Overall, excellent service providers. Dina in particular.
- By Mike V.Ruby and Kelly were an incredible help to my family when it came time for assistance with my mother who is suffering with Alzheimer's. So professional, attentive, and sincere, really everything we could have hoped for at a very difficult time. I would highly recommend them for anyone considering in-home care.
- By Rebecca39The caregivers from Home Instead do meal preparations, bathing, light housekeeping, and physical therapy assistance. They keep my grandmother occupied as well. There were 3 of them, and she liked them all.
- By Ron32Ruby of Home Instead is a fantastic lady and a superb business woman, combining compassion and expertise. All the caregivers were great but one, Jordin, stood head and shoulders above!
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