Client Bill of Rights
Clients of Home Instead Senior Care have the right to:
- be fully informed of all his or her rights and responsibilities by the home care agency;
- choose care providers;
- appropriate and professional care in accordance with physician orders;
- receive a timely response from the agency to his or her request for service;
- be admitted for service only if the agency has the ability to provide safe, professional care at the level of intensity needed;
- receive reasonable continuity of care;
- receive information necessary to give informed consent prior to the start of any treatment or procedure;
- be advised of any change in the plan of care, before the change is made;
- refuse treatment within the confines of the law;
- be informed of his or her rights under state law to formulate advanced directives;
- have health care providers comply with advance directives in accordance with state law requirements;
- be informed within reasonable time of anticipated termination of service or plans for transfer to another agency;
- be fully informed of agency policies and charges for services, including eligibility for third-party reimbursements;
- be referred elsewhere, if denied service solely on his or her inability to pay;
- voice grievances and suggest changes in service or staff without fear of restraint or discrimination;
- be informed of what to do in the event of an emergency;
- be advised of the telephone number and hours of operation of the state's Division of Consumer Affairs which receives questions and complaints state-licensed health care service firms. The address is P.O. Box 45025, Newark, New Jersey 07101. The phone number is 973-504-6200.
New Jersey Health Care Service Firm
License Number HP0118200
Accredited by NIHCA