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A Home Instead caregiver and an elderly woman prepare a meal together in a sunny kitchen, symbolizing teamwork and independence in home care.

Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of San Rafael, CA.

About Us
Meet Our Team
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Todd and Catherine Vaughan, Owners of Home Instead - Marin County

Todd and Catherine Vaughan acquired the Home Instead franchise in Marin County in January, 2010. Prior to owning Home Instead, ​Catherine spent 25 years in the project development and capital funding of senior housing, assisted living, and skilled nursing care projects and was very excited to move to the personal side of the senior care business through the acquisition of the Marin County Home Instead franchise with her husband, Todd, who’s prior career was in the automotive industry managing large departments, budgets, and staff.

Todd and Catherine had experienced first-hand the personal challenges and demands of dealing with a suddenly ailing father. He was hospitalized and then sent to a Geriatric Psych Unit for review where he was diagnosed with advancing dementia. In a matter of days, she and her sisters were dealing with court processes, trying to understand his condition and find resources for his care. Ultimately, he stabilized enough to be able to return to his own home where they hired Home Instead to help. It was such a relief for the sisters to have someone calling them weekly with updates on their father’s care and condition and knowing that their father was in good hands with Home Instead. As owners of their own Home Instead Senior Care franchise, Todd and Catherine are both engaged full time in the business and are committed to delivering the same quality care to their Marin clients that they expected for her father. As a team, they oversee the day-to-day operations of the business, manage care partner relationships in the industry, provide educational and resource support to families, and they represent the industry in legislative matters, both in California and nationally.  They have also been active sponsors of local charitable events and organizations to benefit our seniors in Marin.

Jackie Dragt, Client Service Manager

Jackie Holt, Client Service Manager

Jackie Holt joined the Home Instead team in February 2017 as the Staffing Coordinator and was promoted to Client Services Manager in 2019. Jackie is responsible for directing and coordinating all activities related to client schedules and plans of care. Prior to joining our team, she completed a degree in communications from San Francisco State University. She also worked in social media, marketing & sales for various startup companies in San Francisco. After working in the tech industry Jackie was looking for a career change, she was hoping to work for a company that is making a difference in the community and would allow her to still be people oriented.

In her spare time she enjoys being active in the bay area. Some of her favorite places include Stinson Beach, Sausalito and North Beach.

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Christine Queirolo, Client Care Manager

​Christy Queirolo joined Home Instead in December of 2018 as one of our Client Care Coordinators. In her current role as Client Care Manager, she is the liaison between our clients, family members and the care team. Christy comes to us with a long history of customer service. Over the years, Christy has volunteered at a local senior care facility and personally cared for a friend suffering with Lou Gehrig's disease, demonstrating her commitment to helpng seniors live a better quality of life. This passion led her to Home Instead. She is a Marin County native, has a strong sense of community and builds strong, lasting and committed relationships.

In her leisure time Christy enjoys spending time with her family and friends and outdoor activities in the Bay Area.

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Team Member - Paul Davis

Paul Davis joined Home Instead in September 2024, following decades working in communications and customer-service at organizations both local and multinational – as well as recent hands-on experience dealing with the care needs of our senior community. His background includes leadership positions at some of the world’s most recognizable technology companies, in addition to work in the government, energy and tourism sectors. In the role of Client Care Coordinator, Paul brings his expertise working across teams and stakeholders to devise optimal outcomes, and help each person involved feel heard and valued.


Recently, Paul took several years off to focus on caring full-time for his mother, who was battling Alzheimer’s. During this period, Paul managed all aspects of her care and daily routine, including interactions with medical teams, social workers, and relief caregivers provided by none-other than Home Instead! After experiencing firsthand the critical value that skilled, compassionate care brings to clients and their loved ones, Paul wanted to help others derive those same benefits as they navigate through some of life’s most demanding challenges.


In his spare time, Paul enjoys museums, history, cultural events, dining out, and hiking throughout northern California.

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Olalla Barcala, HR & Engagement Manager

 

Olalla Barcala Ces joined our Home Instead team in June 2024 as HR & Engagement Manager. With extensive experience in Talent Acquisition and HR in various industries including Tech, Food & Beverages, Biotech, Pharma, and Retail, Olalla excels in strategic recruitment and fostering inclusive workplace cultures. She holds an MBA, as well as a BS in Psychology.

With international experience in Europe, Olalla excels at collaborating with diverse backgrounds. She is excited to join a team dedicated to career development and exceptional community care. Olalla is deeply committed to senior care and strongly supports initiatives to enhance the well-being and quality of life for our older adults in Marin. Her goal is to create programs that attract top talent and ensure caregivers are well-equipped to provide compassionate, personalized care.

In her free time, Olalla loves traveling, exploring new cultures, enjoying outdoor adventures and live music, trying new cuisines, and spending quality time with her family and friends.

Team Member Lita

Lita Acosta, Client Service Associate and Scheduling Coordinator

Lita Acosta joined the Home Instead team in May of 2021 as Client Service Associate and Scheduling Coordinator. Her role is critical to supporting the clients we serve and growing our team of exceptional CarePros.  Her primary responsibilities are managing the staffing of our clients scheduling and care needs and assigning appropriately skilled Care Pros. She is a great advocate and mentor to our wonderful Home Instead CarePros.

Lita has been in the staffing field for 21 years and enjoyed all aspects of meeting and helping people help others. For the most recent 11 years, she has been engaged in the medical and home care fields. Lita says that nothing gives her more pleasure than to be part of a team that engages and assists in the care of our elder population to ensure they can stay in their homes and maintain social connections as well.

In her spare time Lita enjoys spending time with her two wonderful children, her dog Lola and her three cats Puddin, Charlie and Littles. She also loves exploring the natural beauty of Marin.

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Erica Thompson, On-Call Specialist

Erica joined our Home Instead office team in May 2023 and is part of our On-Call Specialist Team.  She handles after-hours and weekend emergencies and support. She came to us after developing her HR skills in a people operations role at a tech company in San Francisco and has a background in life coaching, classroom teaching, and animal care. She earned a degree in Zoology from Cal Poly Pomona. Her unique combination of professional experiences and living abroad in Thailand and Australia for 5 years have prepared her to work well with people from many backgrounds.

Erica is passionate about supporting everyone in being their best and brightest. She is delighted to join a team that supports both growing the careers of our Care Pros and providing the absolute best care for seniors in our community. In her free time, Erica loves outdoor adventures with her dog, Freya, trying new restaurants, crocheting, and relaxing at home with her 2 cats, Shasta and Lassen.

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

Our Team

Your Home Instead team in San Rafael, CA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

A Home Instead caregiver kneels to help an elderly man tie his shoes in a cozy living room, highlighting patient and personalized care for daily tasks.

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