Latest Reviews & Testimonials
It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.
Read what other families in the North Indianapolis area have to say about Home Instead!
- By Paula D.We were in Indianapolis for our son’s wedding and needed healthcare services for my mother in law. We contacted and worked with the local Home Instead office and it was such a pleasure. The staff was responsive and followed up promptly with all the detailed information needed to secure healthcare services for my mother in law who is 82 years old. Isabel was the assigned caregiver and she was amazing! She was on time, she was kind, very experienced, professional, she listened and went over and beyond to make sure my mother in law was comfortable, happy and taken care of. My mother in law certainly gained a new friend in Isabel. She made us all feel safe while taking care of mom. We realized quickly she was taking excellent care of her. Our family and friends who attended the wedding made comments about how lovely Isabel is and were all interested in how we found her. She is truly a diamond in the rough! She is the epitome of “do what you love”. Thank you so very much, Isabel!!!!! You represent Home Instead well! They can be proud! Job well done!
My husband and I are so appreciative that Home Instead agreed to provide us with a caregiver for the 2 days we were in town. We understand that the requested short term services is not something Home Instead would normally provide but they were extraordinarily accommodating and we are so grateful. Thank you Home Instead for a pleasant experience!
We've been extremely grateful to have Elly as a caregiver. Her personality has been a great fit for my mom. It's nice to know that when we can't be there, my mom can spend time with someone whose company she really enjoys. Elly is a great companion and a HUGE help to us! Thanks also to Home Instead for doing a great job in trying to find the right match of client to caregiver.
Our caregiver, Faby, has been amazing with my mom. She keeps in great communication with me and my siblings, is very responsive, punctual, and goes above and beyond with her care and extra duties. We love her!
My cargiver Theresa has really been great. I've needed her so bad and she's been a tremendous help to me. I've had COVID 4 times, pneumonia and a tumor all together, I've had 50 surgeries so she's been a godsend and I thank you guys for sending her to me. Thank you for your services!!!!
Our caregiver, Faby, has been amazing with my mom. She keeps in great communication with me and my siblings, is very responsive, punctual, and goes above and beyond with her care and extra duties. We love her!
- By Jennifer M.Home Instead is very caring and has a hands on approach with my Mom. Our family, along with the wonderful care giver, makes sure that my Mom's needs are met. Good communication is important with them and they welcome feedback. I appreciate their knowledge and compassion!
Home Instead has been very professional as an organization and Charity has been a delightful, helpful, enjoyable caregiver. We have used other agencies and caregiving services and we are extremely pleased with Charity and Home Instead and will continue to use them.
Home Instead has been such great support to our family in caring for my mother. Great communication with the office staff. It’s so wonderful to have peace of mind knowing that mom’s caregivers are there for anything she needs. I would highly recommend this company! Thank you Home Instead!
While it has only been a few weeks, the experience with this agency has been a highly positive experience. True to their word, this agency has offered replacement support in the absence of the primary caregiver which was a major concern with other agencies. Chrissey, my mom's caregiver is amazing. Her friendly personality and respectful approach demonstrates her passion for caring for seniors. We are very thankful for her and for her professionalism. The professionalism is across the board from the leadership to the support staff. Chanel, the sales rep, Christine, the care supervisor, and Brea the care manager are fantastic as well. I also interacted with the owner and he was very engaging. Listen, I know there are negative reviews nationally, but this specific agency is highly recommended.
We have Paulette to be our mom in-home care giver 5 days a week from Home Instead. We are very grateful to have Paulette there helping and taking care our mom, so we can have peace of mind. Thank you for doing such a wonderful job Paulette and all the great support from home Instead as well.
We use Home Instead to provide care for my father. His caregiver Paul is attentive, engaging, and wonderful. Their communication is great and their responsiveness is as well.
I am a current client with Home Instead Home Care! I am very pleased with their services! They have placed me with the best caregiver! Antoinette, she is the absolute best and she caring and loving and know her job well! She treats me like family I would not trade her for the world!
I have the best caregiver! She is caring, helpful, and on time. She is a true companion and has such a good heart. I couldn't ask for a better one!
My caregiver Cynthia Is a great caregiver she does a lots of nice things for me. I appreciate the home service home instead provides.
She is a very caring person and very reliable and everything she start she finish to the fullest.so Happy to have her. Lazette, my aid!
ASHLEY, our provider cares for our every need and w appreciate her.
The office staff and caregivers are excellent! The office staff does a fantastic job at scheduling visits, answering phones, and keeping me informed. The caregivers that came into our home were professional and caring. They became part of our family. Thank you for providing a great service for our community.
Home Instead has provided incredible and highly professional care! Marquita is the caregiver who regularly provides my mother with kind and meticulous care. She is alert to her needs and provides her with company. She is always on time and respectful and looks for opportunities to help out when not asked. Home Instead does a great job with follow up calls and checks in regularly to provide additional respite care, which is so greatly appreciated. I highly recommend Home Instead and their team of caregivers!
I personally would like to say that Homestead did a wonderful and awesome job caring for my mother along with assisting our family through this difficult time. I want to thank you all for everything!!! I will be ever so grateful to each and everyone who was there. Thank you, Thank you!!!
We were very pleased with the care our mother received from Home Instead before and during hospice. Everyone was very kind and aware of the needs our had. They were respectful and professional. We would strongly recommend Home Instead to anyone needing in home health care!
I recommend Home Instead as an alternative to assisted living if possible. We have a Home Instead caregiver visit our mom even though she’s in assisted living now - just for our additional peace of mind that Mom’s being cared for properly. The caregiver had visited Mom while she was able to stay in her own home and made the transition with her when she needed care at assisted living.
I'm so glad I called Home Instead to assist my mother. Her caregiver has been absolutely wonderful for my mom, as with everyone at Home Instead. A truly caring group of people.
My caregivers are the best and most caring for the two of us.
Home Instead is very good. They take care of me very well.
I'm very pleased with my depth care from Erica and Kim. I appreciate their time, and the care they give me.
I really love my caregiver, Tammy. She takes care of me and drives me to my doctor appointments. Home Instead has given me my independence back.
Natalie (caregiver) is so sweet. She takes me to all my appointments and goes to lunch with me after. We've become close and I truly appreciate her.
Home Instead has helped make my life so much easier after losing my wife. They helped me recover both physically and emotionally.
- By Barb M.We are so grateful to have found Home Instead for caregivers for my Mom. The care and concern that all the people that come to her home show her is outstanding.
Everyone goes above and beyond.
My son has a Home Health Aid with this company. He is very pleased with the care he receives. Whenever I've called the office for something all the staff has been helpful and always so courteous. This is a time in my life that my son and I need help from someone who cares and Home Instead is our no.1 answer.
THANKS to Home Instead east Indy so much for all of their assistance, support, and positive attitudes! We appreciate everything they have done to make this phase in all of our lives more palatable! Mom was comfortable, safe, clean, fed, rested, and well cared for with our Home Instead Team!
I met with a representative of home instead a few weeks ago. She came out to meet me the same day I called. She was so kind. Even my dogs liked her and they have a good sense of people. I was feeling really bad the day she came I almost cancelled but I know I needed the help. She came to my home and right away she knew I was hurting so she offered to help me to my bed and we had our meeting there. She was so kind to me. She made sure I had water and everything I needed before she left. She told me about the company. The helpers and everyone in the office. She told me about how great all of their aides are. How much they love their jobs and i especially like how they send in the same caregiver every time they come. Even if my caregiver can’t come for some reason they always send someone else. they have a scheduler there who is very good at making sure I am happy and like who they chose for me. Crystal said they work hard together to make sure they pair up people well and boy they sure do! I think my caregiver is someone I can trust she is always on time and very sweet to me. I am so glad that I found home instead. Another thing I really like is how someone from the office comes to introduce the caregiver the first time. Crystal gave me a paper with all of there pictures on it and told me about everyone who works in the office so I feel like I know them all already! I feel so good about my choice to pick home instead.
I just love Victoria! She is with me 7 days a week. I would be lost without her. I am very thankful.
I am very blessed. Home Instead has been very kind. I really have some good girls who come help me.
I am very blessed. Home Instead has been very kind. I really have some good girls who come help me.
Carla is so amazing and has become another family member to us. We can't imagine life without her.
Happy with services, so far everything has been going great.
I love Jamaycia. She and I get along really well. She is like a sister to me. We talk for a long time and Jamaycia really helped me through a lot of difficult times. I don't know what I would do without her.
We've truly found our perfect match in our caregiver. She works so well with my husband.
The caregiver Home Instead has found for my brother is incredible. She is so patient and works with him at his own pace and makes him his favorite homemade meals.
I absolutely love my girls. It's like they know what I need before I even ask!
My caregiver is wonderful and I love the home cooking meals she prepares for me. I've been with Home Instead for years now. They make sure I'm getting my meals in. They're very professional, very clean and neat. My caregiver keeps me very comfortable. They're very professional about their job and caring. She's very good with that. Great with it.
I am continuously impressed with the professionalism and kindness of our caregiver, Mary. It's been about 4 or 5 months now. Billing is fine, no problems there. The services has been excellent and we're happy. They've been helpful with everything we ask for.
We get along like two peas in a pod! They've been taking care of me just like they're supposed to. Everything is fine. It's been about a year or two now. They do what they're supposed to do, and very well.
I am very happy with Kola. Glad we went with Home Instead. I am even thinking of adding some things.
She is fast! She met with me at 12:30 on a Friday and said she would be able to have a caregiver assigned to us by Monday. I thought there is no way she could react this quickly to meet our needs, but she did! She came back to our house with the new, highly trained, experienced, and permanent caregiver on Monday to introduce us to her and answer any questions we had. What company can top this level of service?
Then we needed a gait belt to help steady my relative while he goes up and down stairs and Crystal brought it to me the next day for no additional charge.
My sister also hired Home Instead Senior Care for her relative in Nevada. She also experienced excellent customer service from this company. We are all very impressed by Home Instead, and I highly recommend their services.
The Benefits of Home Care
