Meet Our Team

Betty was with Case Western Reserve University (CWRU), where she was an integral part of the team that grew their Executive M.B.A. program in the 1980’s. Betty learned about the opportunity at Home Instead in the mid-1990’s. To many people, the concept of non-medical help for seniors in their own home seemed odd. Betty was quick to recognize the need for such services and became one of the first owners of a Home Instead Senior Care franchise in the United States.

Betty’s husband, Dr. David A. Bowers (Dave), was diagnosed with Parkinson’s and her journey with Dave led Betty to decide to sell the successful business she had built from the ground up. Betty chose to transfer leadership of Home Instead to her daughter Jeannie and son-in-law Scott. Scott and Jeannie continue today to operate Home Instead Senior Care with Betty’s vision and passion.

Sadly, Dave passed away in 2007. His presence in our lives was a true blessing and he continues to be missed.

Betty feels passionate about our motto, “To Us It’s Personal,” which is why she has continued her involvement with Home Instead. Until 2011, she served on the board of the Home Instead Senior Care Foundation.

Scott completed his undergrad at Ohio University majoring in Accounting and was in the National Honor Society. He then began a career in the insurance industry starting in Columbus and became involved with claims litigation in Cleveland. He completed his M.B.A. at John Carroll University in 1999. Scott began his work with Home Instead as Director of Operations in 2001. He has completed Home Instead's corporate training as well as Home Instead's award-winning Alzheimer’s training program. Scott received Certified Senior Advisor (CSA) distinction in 2005.

Jeannie’s undergraduate and graduate degree (M.B.A.) are both from CWRU. She began her career as an intern with IBM in Cleveland and continued there in marketing after her graduation. In addition to her start with IBM, Jeannie continued in marketing & sales positions with other companies before starting her family. Scott and Jeannie have two daughters and a son.

Both Scott and Jeannie embraced the Home Instead's motto, “To Us It’s Personal” as Jeannie’s mom, the local founder of Home Instead, had Alzheimer’s. Their goal was to provide a family-friendly workplace where everyone works to ensure we do all we can to improve the quality of life for our clients.

Throughout her professional life, Margie Orth has been looking for ways to take care of people and pay her blessings forward. Joining the team at Home Instead in 2018 provided her with the opportunity to truly live her mission of service to others. Now, as President and Co-Owner, Margie leads by example as she nurtures Home Instead’s culture of gratitude among the staff and Caregivers. Before joining the team, she spent 30 years in the home safety industry, where she ran the day-to-day operations of a Cleveland-based security company. In her free time, Margie volunteered with various nonprofit organizations such as Cornerstone of Hope, which further encouraged and fueled her passion for helping others. She grew up in Brecksville-Broadview Heights and still calls the area home to this day. She attended the University of Toledo, and recently graduated from the Goldman Sachs 10K SMB program.

Nothing is more important to Margie than her family and serving the greater Cleveland community. She believes, quite simply, that there is no greater gift you can give or receive than to honor your calling.

Maria graduated from Cleveland City Schools with high honors, thereafter pursuing a career with the Cleveland Clinic Foundation from 1988-2002. Furthering her passion for helping seniors she joined Home Instead in 2002. Maria was very fortunate to be hired by and work closely with Betty Bowers, the founder of our local franchise office, for many years. She has close to 30 years of experience in the healthcare field. She loves the satisfaction in knowing that she is making a positive difference in the lives of seniors and their loved ones.

In her personal life, she enjoys spending time with her husband, daughter and son-in-law. As a family, they often engage in volunteer work helping individuals learn more about their Bibles.

With over 20 years of experience in the long-term care industry, Bob Pontius is passionate about helping seniors and their families navigate aging successfully. He has worked with small companies to amplify their voices and large organizations to improve care for communities, while also fostering senior care coalitions and organizing health drives to raise awareness.

A former Adjunct Professor at the University of Akron and Mount Union University, Bob is a highly regarded speaker known for his engaging and novel presentations. He holds a BA in Organizational Communication from Cedarville University and an MA in Interpersonal Communication from the University of Akron.

Bob also serves his community as a member of the Stow Planning Commission and on the boards of The Grief Care Place and Stow Parks & Recreation. His dedication to senior care and community service makes him a trusted advocate and leader in the field.

Rachael started with Home Instead in 2013 and is the current Director of Human Resources and Administration.  Being with Home Instead for 10+ years in a variety of roles has allowed her to grow both professionally and personally. She has a degree in business management and most of her professional background is in office administration.  Rachael is proud to work for Home Instead because of the difference we make in the lives of the aging community and their families. 

In her free time she enjoys volunteering at her children’s school and being with family and friends.   

John has been working to enhance the lives of seniors in our community since graduating with a B.A. in Biology and a Master of Public Health degree from Bowling Green State University and University of Toledo College of Medicine respectively. John began his career assisting the aging population in the long-term care arena, serving in various capacities, ultimately finding his passion in memory care. John helped develop and managed an in-home, community-based memory care program, then expanded his role to memory care manager overseeing the operations of an assisted living memory care residence. In 2021 John returned to community-based care and oversaw the operations of meals-on-wheels, transportation and Lifeline emergency response for a local social service agency.

 In his free time, John enjoys spending time with his extensive family, young son and wife. John’s hobbies include working on cars, watching sports, watersports in the summer and skiing in the winter.

Maya joined Home Instead in 2022. After being in the Hospitality business for 16 years, she is embarking on a new journey! Maya is looking forward to opportunities where she can utilize her skills to contribute to Home Instead as an Inquiry Specialist.  She is really enjoying this adventure in being part of the process in helping make senior living easier.

In Maya’s spare time, she enjoys partaking in various cuisine (including her favorite food, chocolate), traveling with her husband Donavon and teaching others about the Bible.

Driven by a heartfelt passion for helping others, she thrives on connecting families and referral sources with the essential community resources they need for the care and support they truly deserve. Her journey has taken her across Ohio, where she's marketed counties and unlocked the doors to valuable services for families, making a real difference in their lives.

When she is not on a mission to empower communities, you can find her reliving the nostalgia of drive-in theaters or cozying up in treehouses scattered throughout Ohio. She loves embracing the beauty of nature and seeking out unique experiences that add a dash of adventure to everyday life—especially when she's accompanied by her beloved dog, Wesley!

With over 18 years of experience in healthcare and 13 years in business development, Abby has cultivated a diverse skill set that bridges the gap between patient care and strategic growth. Abby's role as a liaison for the past 8 years has allowed her to connect people and organizations, fostering collaboration and enhancing outcomes.

A proud Ohio State University alum, Abby grew up in Mentor, OH, and carries her Midwestern roots with her wherever she goes. Abby is a passionate dog lover and a cheese enthusiast, which inspired her to launch her own charcuterie business, combining her love for food with creativity.

Balancing her professional life with family, Abby is married and a proud parent of three kids. In her free time, she loves to travel and catch live concerts, always seeking new experiences and adventures

Tanisha Williams brings a wealth of expertise and compassion to her role as Community Engagement Coordinator at Home Instead. A graduate of the University of Akron with a degree in Child and Family Development, Tanisha has devoted 14 years to the childcare field, including six years as a director. During that time, she served as the first point of contact for families and children, ensuring that each received individualized care and support. At Home Instead, Tanisha focuses on building meaningful connections with the community, coordinating events, supporting inquiries, and enhancing engagement efforts to reflect the company’s mission of compassionate care.

In her free time, Tanisha enjoys hiking and exploring nature. At home, she unwinds with her beloved cat, Wednesday.

Since joining the Home Instead family in 2014, Marsha has been an invaluable member of our Scheduling team, ensuring that our clients receive the best possible Care Professional matches and that all their care needs are met. With a background in ER/hospital admissions, medical billing and coding, and administrative duties, Marsha brings a wealth of knowledge and experience to her role.

In addition to her professional accomplishments, Marsha also keeps busy with her five children.

Nicole graduated from Keiser University in 2019 with a bachelor's degree focusing on health care administration and psychology. She has 20 plus years of experience in health care, pharmacy, and caregiving.

Nicole's passion has always been to help those in need and help to enrich their life. She is married and has four children. She loves spending time with family and helping those who are dealing with addiction and loss.

Devenda has been with Home Instead since 2014. With over 12 years of experience in customer service across various industries, Devenda's expertise has been invaluable to us. Over the years, she has held several roles within the company, including HR and admin, before transitioning to her current role as Scheduling Coordinator. Her friendly and outgoing personality has made her a favorite among our clients and Care Pros.

When Devenda is not hard at work, she enjoys spending quality time with her husband and three beautiful children. 

Becky has been with our Home Instead family since early 2019. She has been in direct patient care for 15 years which brings great insight into how our company can grow. She knew from a young age that the medical industry was the right fit. As her career grew she knew that top-quality care was vital to the health and safety of patients. As a Client Care Manager, she is a key part of ensuring we provide the best care for our clients.

In her spare time, Becky enjoys photography, making people laugh, and being with her family and friends.

Jennifer has worked in the Healthcare industry for over 27 years and has been a nurse for 21 of those years. Her background is in skilled care, Long Term Care Facilities, and Assisted Living Communities. Jennifer had the privilege of being the Director of Nursing for an Assisted Living Community for 10 years. She is excited to use her skills and experience in the new direction of home health care. 

In her spare time, she enjoys spending time with her husband, 3 boys other family members, and friends. 

Paola is new to the home care industry, having worked the past 13 years in an assisted living community.  I worked as a medical assistant in a pediatric practice for 25 years and returned as an adult learner to get my nursing license before changing to geriatrics.  

Paola is an avid quilter and enjoy spending time with my family and my sewing machine!  

Henrietta has been in the healthcare field since 2010. With an STNA license, she has gained extensive experience across various roles, including nutrition, health aid, dispatch, and scheduling. Her diverse skill set and commitment to excellence make her an integral part of our team.

Outside of work, Henrietta enjoys spending time with her sweet Yorkie, as well as indulging in shopping and traveling. Her enthusiasm and varied interests bring a vibrant energy to our workplace.

Caitlin has a Bachelor’s degree in Exercise Science and an Associate’s degree in Occupational Therapy Assistance bringing extensive experience to her role as Client Care Manager at Home Instead CLE.

Originally from Erie, Pennsylvania, Caitlin has lived in Ohio for 12 years, focusing on home care for the past nine. Most recently, she served as Intake Specialist for JFSA, coordinating skilled and private duty referrals while continuing to provide occupational therapy services.

Outside of work, Caitlin enjoys spending time with her husband, Rob, and their four dogs: Rowdie, Babs, Walter, and Gracie. She loves concerts, Cleveland sports, and relaxing in her backyard.

Jacqueline brings a wealth of experience in customer service and call center management, backed by her education in business administration. With a strong foundation in delivering exceptional service, she excels at ensuring customer satisfaction. Jacqueline also holds a realtor license, demonstrating her versatile skill set and dedication to professional growth.

Outside of work, she enjoys binge watching old crime shows on TV and cherishing quality time with her daughter. 

Becky has a bachelor's in business management from the University of Pheonix. Her background has varied across several industries but has always focused on customer service with a passion for serving others. Becky is passionate about working with seniors and is dedicated to making a positive impact on their lives and the lives of their families.

Becky and her husband enjoy spending time together playing video games and are big movie buffs. They enjoy spending time with their grandchildren when they're in town. Becky also volunteers at her church and other community organizations.

Caitlin joined Home Instead in 2021. She graduated from Kent State University with a bachelor’s degree in Psychology. She has 15 years of experience working in Assisted Living with seniors. She is a Certified Dementia Practitioner and enjoys spending time and being an advocate for those navigating the disease process. She believes that the best care we can provide begins with finding dedicated, empathetic CAREgivers, as they are the essential foundation of the services we provide. 

Caitlin and her boyfriend, Andy, have a spoiled furbaby, Salsa. They enjoy hiking the Metroparks together and spending time outside in their garden. She enjoys cooking, crafting, and antiquing in her spare time.

Debbi started working after graduating high school and worked for the same company for over 30 years. Working in many different departments, building on her professional knowledge ranging from executive Assistant, Accounts payable, customer service and EEO Officer License coordinator.

A couple of years ago Debbi’s parents needed care and they decided on Home Instead. She took notice of our great staff and caregivers, and she wanted to be a part of that team! Debbi cared for family and friends in the past and is glad she can be here as support for our caregivers. She finds it very rewarding working with seniors and contributing to their quality of care.

Outside of work Debbi enjoys spending quality time with her son and catching up with the rest of her family and friends. She also enjoys cooking, baking and travelling.

Michelle graduated from Miami University with an organizational communication degree with a concentration in interpersonal relations. Michelle has previous experience managing college-aged interns in various capacities.  In previous roles, she recruited applicants, developed and maintained relationships with employers, and implemented professional development seminars for interns and employers.  She finds it very rewarding to help people secure employment opportunities. Michelle’s passion is to help others in need and is looking forward to using her strong communication skills to recruit and help hire outstanding care professionals for Home Instead.

Michelle and her husband enjoy spending time with their very active daughters watching them play sports, traveling, and spending time with extended family.  

JoAnne joined Home Instead in July 2019. She received her BSN from the University of Maryland School of Nursing and has over 40 years of experience in the health care field. She has practiced general medical surgical nursing, renal procurement, transplant coordination, and most recently hospice nursing. Additionally, JoAnne has a 500 level Yoga Alliance Teacher Certification and has been a Reiki Master, since 2004, having studied with Sister Ann Winters at the Ursuline Sophia Center.

JoAnne believes strongly that a wide range of therapeutic modalities, when utilized simultaneously, provides the support we need to confront life's challenges with grace and dignity. She is passionate about supporting clients and their caregivers through the physically and emotionally taxing moments in their lives.

Michael graduated with a double major in History and Business Administration through Liberty online courses. He got into Caregiving after taking care of his grandmother who battled cancer. He currently works full time as a Care Professional with Home Instead clients while also working with the Learning and Development team helping to train new Care Pros and make educational videos.

Outside of work, Michael’s hobbies include reading, videography, and enjoying the outdoors. 

Laura comes to Home Instead with 27 years of experience with EMC/Dell Technologies, with the last 10 or so years in an analyst position. Laura helps out at the front desk answering phones and in the billing department at Home Instead.

In her free time Laura enjoys hiking, exercising, and spending time with her family and friends.  

Dalia Basta brings a wealth of expertise to her role as the bookkeeper at Home Instead. Originally from Egypt, Dalia holds a bachelor’s degree in accounting and has furthered her education in the United States, earning an associate degree in finance and a certificate in bookkeeping and payroll. 

Outside of work, Dalia enjoys hiking, watching movies, and occasionally going fishing with her husband. Her love for the outdoors and family time reflects her balanced approach to life and work

With a foundation in human resources in engagement and a passion for helping others, Jen is excited to transition into a financial role. Her background includes valuable HR experience and a deep commitment to community service, highlighted by her volunteer work with the A Special Wish Foundation, where she has positively impacted the lives of families in need. Additionally, Jen has dedicated over 10 years to teaching elementary Sunday school classes, fostering a nurturing environment for young minds.

In her spare time, she enjoys spending quality moments with family, exploring new places through travel, kayaking, and indulging in the art of baking. With her diverse experiences and compassionate nature, Jen is eager to connect compassionate caregivers with those in need of outstanding home care services.

Lina is the Digital Brand Marketing Manager at Home Instead, bringing a wealth of experience from her diverse professional background. She holds a BA in Child and Family Development with a minor in Art from the University of Akron. Lina spent the first decade of her career as a preschool teacher. She later expanded her impact by working for a non-profit, where they introduced children to creative outlets she became an expert in brand awareness, securing sponsorships, and organizing major events, like banquets, which has made her a valuable asset. At Home Instead, Lina combines her creative skills with her passion for building relationships to elevate the company’s digital presence.

Outside of work, Lina and her husband enjoy traveling with their three daughters and their puppy, often taking family trips on their bus. In her free time, Lina loves to paint, bake, and relax with a good scary movie.

Peg currently serves as the Payroll Specialist within the Home Instead office. She brings with her an array of skills from working over 15 years in various positions within a City’s Police and Court Department. With this long background in community service, Peg decided to use her communication strengths to help the seniors in our area. Peg makes a difference every day here by always leading with kindness and compassion.

Peg is a wife as well as a mother to 4 boys. She enjoys being with her family and has a great love for the outdoors.  

Lauren, a lifelong resident of the Cleveland area, graduated from Columbia High School and earned her real estate license from Hondros College in 2006. She has built a career in various customer service positions as a welcoming first point of contact for patients, customers, and clients, ensuring they feel valued and well cared for. We are so glad to have her on our team to support our Clients' billing needs.

Outside of her professional life, Lauren is a dedicated mother of three. She enjoys spending quality time with her children, traveling to sunny destinations, and actively volunteering in her community.

With over 20 years of experience in the service industry, Lisa is excited to bring her passion for helping people and building relationships to Home Instead's, Admin team. Her skills and expertise will be invaluable in building strong connections with our Care Pros and Clients. Lisa's positive attitude and dedication to her work make her a perfect fit for our team, and we are excited to see the contributions she will make to our organization.

When she's not working, Lisa enjoys pursuing her passion in hairdressing and spending quality time with her family.

We are proud to introduce Howard Hudson, a talented 9th grader who recently joined us from Saint Martin de Porres High School. Howard has had a diverse educational experience, attending Citizens Academy for K-5th grade, Pinnacle for 6th-8th grade, and now attending high school at Saint Martin de Porres. Howard is eager to receive and apply wise advice to become a better person.

Outside of school, Howard enjoys playing games, going outside, playing sports, and, of course, sleeping. He also has a younger sister and values the guidance and protection provided by his parents.  Notably, he also loves basketball and once competed in a basketball tournament making it to the finals.